Terms and Conditions

Seating Simplified™ Program. These are the terms you agree to when you buy or enrol in the Seating Simplified™ program. For general use of our website, see our Website Terms of Use.

1. About these Terms

These Terms and Conditions ("Terms") govern your purchase of, access to and participation in the Seating Simplified™ program and any related products, services, communities and materials (the "Program") offered by Worx Enterprise Pty Ltd (ABN 78 688 825 407), trading as Wheelieworx ("we", "us" or "our").

By purchasing, enrolling in or accessing any part of the Program, you ("you", "your" or "Client") agree to these Terms. If you do not agree with any part of them, do not purchase or use the Program.

2. Acceptance and eligibility

• You must be at least 18 years old and have legal capacity to enter into this agreement.
• If you enrol on behalf of an organisation, you confirm you have authority to bind that organisation.

3. What the Program includes

• 1:1 coaching: three (3) one-to-one coaching calls with your coach, to be used within three (3) months of your Program start date. Your start date is the date we give you when you enrol, unless we agree otherwise.
• Group coaching: twelve (12) months of group coaching calls from your Program start date, unless otherwise stated. Group call times, frequency and format may change at our discretion. This may include changes to scheduled times, including outside usual hours, to allow for travel, availability or other operational needs. We may cancel or reschedule a group call if no participants have registered to attend within 24 hours of its scheduled start.
• Curriculum: lifetime access to the core Seating Simplified™ curriculum, as updated from time to time, for as long as we make the curriculum available. We may update, improve, add to, remove or change parts of the Program (including curriculum content, call frequency, platforms or tools). Where a change is material, we will act reasonably and in good faith and will not materially reduce the core value of the Program you have paid for. If we permanently stop offering the curriculum, we will give you reasonable notice and, where practical, a way to download or keep materials you have properly accessed.

4. Nature of the Program

The Program is education, coaching and support. It is not:

• Clinical supervision
• Medical or occupational therapy advice about a specific patient
• Legal or regulatory advice
• A done-for-you service

You remain fully responsible for your own clinical decisions, prescriptions and professional obligations.

5. Fees, deposits and payment plans

• The fee for the Program is the fee in force when you enrol, as shown in your order confirmation.
• All fees include GST where applicable, unless stated otherwise.
• You can pay the fee upfront in one payment, or by instalments under a six (6) month payment plan where we offer one.

Deposits

You may pay a $500 deposit to secure your place. The deposit is refundable. If you go ahead with the Program, the deposit is taken off your Program fee.

Payment plans

• A payment plan is a way of paying the Program fee. It is not a subscription.
• You cannot cancel the remaining instalments of a payment plan.

6. Failed and late payments

If an instalment fails or is not received by its due date, we may suspend your access to the Program (including 1:1 calls, group calls, curriculum and community) until it is paid.

If a payment is more than 14 days overdue, we may require the full remaining Program fee to be paid straight away.

You are responsible for reasonable costs we incur recovering overdue amounts, including payment processor fees and debt recovery costs, to the extent permitted by law.

Suspension or bringing forward the balance under this clause does not release you from paying the Program fee in full.

7. Refunds

Because significant time, intellectual property and one-to-one access are delivered from the start of the Program, all sales are final and no refunds are offered, except:

• Where required by the Australian Consumer Law or other applicable law
• Where you qualify under the Conditional Money-Back Guarantee in clause 8
• For a deposit, which is refundable under clause 5

Nothing in this clause excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, including the consumer guarantees.

8. Conditional Money-Back Guarantee

We stand behind the Program. If you have put in the work and are genuinely not satisfied with your results, we will make it right.

8.1 How to claim

Email education@wheelieworx.com within thirty (30) days of your Program start date with the subject line "Conditional Money-Back Guarantee - Claim". Include:

• Your full name and enrolment email
• A brief, good-faith explanation of why you are not satisfied with your results
• Evidence of your participation

8.2 Qualifying conditions

To qualify, you must have:

• Attended at least two (2) scheduled 1:1 coaching calls
• Submitted the work or engagement we asked for
• Completed at least five (5) lessons of the core curriculum beyond the orientation module

8.3 Our promise

If you meet the conditions, we will either:

• Refund the fees you have paid
• Or keep working with you 1:1 at no extra cost until you are satisfied

If we issue a refund, your access to the Program will end.

8.4 What the guarantee does not cover

• Claims made after 30 days
• Not meeting the qualifying conditions
• Breach of these Terms
• Circumstances outside our control

9. Business purchases and transferring a place

• If you buy the Program for yourself, your access is personal to you and cannot be transferred to anyone else. Your lifetime access to the curriculum is yours for as long as we make the curriculum available.
• If a business buys the Program, the licence belongs to the business, not to the individual clinician using it. The business can transfer the licence to another of its employees at no cost by emailing education@wheelieworx.com.
• If the clinician using a business licence leaves the business, the licence stays with the business. The business can then transfer it to another employee. The departing clinician's access ends when the licence is transferred.
• A transfer does not restart or extend the 1:1 coaching period in clause 3 unless we agree otherwise in writing.

10. Your commitments

You agree to:

• Attend scheduled calls on time
• Apply the frameworks in practice
• Keep Program materials and discussions confidential (see clause 14)
• Not share your access or materials

11. Clinical responsibility and case support

You acknowledge that:

• You keep full responsibility for all clinical decisions, prescriptions and outcomes
• Any feedback or guidance from Wheelieworx is general in nature
• It must not replace your independent clinical reasoning

We do not approve or take responsibility for prescriptions. We do not act as your supervisor or a governing body. You are responsible for meeting all relevant professional, regulatory and legal requirements.

12. Community and peer contributions

The Program includes community discussion and peer support. You acknowledge that other members may share opinions or experiences, that these are not verified or endorsed by Wheelieworx and that you must use your own judgement. Wheelieworx is not responsible for actions taken based on community discussions.

13. Community conduct

You must not:

• Harass or abuse others
• Share inappropriate content
• Promote competing services
• Share other members' content without their consent

We may remove your access if you breach this clause. No refund applies outside clauses 5, 7 and 8.

14. Confidentiality

What you share in 1:1 and group calls is confidential. So is what other Clients share. You must not disclose or publish another Client's personal information, contributions or case details outside the Program without their consent.

15. Intellectual property

We own all intellectual property in the Program. We give you a limited licence to use the materials for your own learning and professional practice. You must not:

• Share, reproduce or distribute the materials
• Use the materials commercially to train others
• Build competing programs using our content

16. Wheelchair Warrior™ recognition

Recognition as a Wheelchair Warrior™ is awarded at the sole discretion of Wheelieworx. It is not automatic, but it is often awarded to participants who:

• Complete all core Seating Simplified™ modules
• Submit at least three (3) relevant case examples for review
• Actively engage with the Program and community

We may approve or decline recognition, ask for more evidence or case examples. We may also remove recognition if professional standards are not maintained. This protects the integrity of the Wheelchair Warrior™ standard.

17. Recordings and your contributions

We may record calls for training and educational purposes. We will tell you at the start of any call we record.

You give us a licence to use your feedback, testimonials and de-identified case examples. We will not post recordings outside the community without your consent. Any public recording will have you and your clients visually de-identified as far as we reasonably can.

18. Privacy

We handle personal information in line with our Privacy Policy.

19. Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law.

20. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for clinical outcomes
• We are not liable for indirect or consequential loss
• Our total liability is limited to the fees you have paid

21. Indemnity

You agree to indemnify Wheelieworx against claims arising from your clinical decisions, your misuse of the materials or your breach of these Terms.

22. Suspension and termination

We may suspend or end your access if you breach these Terms, fail to pay or disrupt the Program. No refund applies outside clauses 5, 7 and 8.

23. Dispute resolution

We will try to resolve any dispute in good faith before taking legal action.

24. Governing law

These Terms are governed by the laws of New South Wales, Australia.

25. Changes to these Terms

We may update these Terms with reasonable notice.

26. General

These Terms form the entire agreement between you and us about the Program.

27. Contact us

Worx Enterprise Pty Ltd (ABN 78 688 825 407), trading as Wheelieworx
Email: education@wheelieworx.com
Website: wheelieworx.com