Privacy Policy

Last updated: April 2026

Worx Enterprise Pty Ltd (ABN 78 688 825 407), trading as Wheelieworx (“we”, “us”, or “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our services, website, and community.

If you have any questions or concerns, please contact us at education@wheelieworx.com.

1. Who We Are

Business name: Worx Enterprise Pty Ltd (trading as Wheelieworx)
ABN: 78 688 825 407
Location: Sydney, Australia
Contact: education@wheelieworx.com
Website: wheelieworx.com

2. What Information We Collect

Information you provide directly

Name
Email address
Phone number (if provided)
Payment information (processed via third-party providers – we do not store card details)
Information provided during enquiries, calls, coaching sessions, or program participation

Information collected automatically

When you visit our website or use our services, we may automatically collect:

IP address
Device and browser information
Operating system and language preferences
Website interaction data (pages viewed, time spent, clicks)
Approximate location based on IP address
Log and usage data

Information from third parties

We may also collect information from:

Social media platforms (e.g. Meta, LinkedIn, Instagram)
Public reviews you submit (e.g. Google Reviews)
Advertising and analytics platforms

3. How We Collect Your Information

We collect information when you:

Visit our website
Submit forms or enquiries
Communicate via email, social media, phone, or calls
Purchase or access our services
Participate in our programs, coaching sessions, or community platform
Engage with our advertising on social media platforms

4. How We Use Your Information

We use your information to:

Deliver and manage our services
Process payments and manage orders
Communicate with you about your account and our services
Provide support and respond to enquiries
Improve our services and user experience
Send administrative communications
Request feedback about your experience
Run and optimise advertising campaigns on platforms including Meta and LinkedIn
Analyse usage and performance data
Protect our services from fraud and misuse
Comply with our legal obligations

5. Educational Nature of Services

Our services are educational in nature. We provide frameworks, tools, and training to assist clinicians in professional development.

We do not provide medical or clinical treatment services. All content is intended for educational purposes only and does not substitute for independent professional judgement.

We do not require or request sensitive health information. Users are responsible for ensuring that any case-related information shared within our programs or community is appropriately de-identified.

We are not responsible for any personal or sensitive information voluntarily disclosed by users.

6. User Responsibility for Shared Information

If you share content within our programs, community, or communications:

You are responsible for ensuring it does not contain identifiable personal or health information about third parties
We do not verify or monitor all user-submitted content
We are not responsible for information shared by users

7. Call Recordings and Use of Content

We may record calls, coaching sessions, or communications for:

Training and quality assurance
Internal review
Educational or content development purposes

By participating in calls or sessions, you consent to such recordings.

Where recordings are used for educational or marketing purposes:

We take reasonable steps to remove or obscure identifying information
We will seek your explicit consent before publishing identifiable video or audio content from coaching sessions
We will not intentionally publish identifiable personal information without your consent

8. Testimonials and Public Reviews

If you submit a public review (for example, via Google Reviews), that content is publicly available and may be used by us for marketing purposes without additional consent.

If we wish to feature your name, image, words, or likeness in marketing materials beyond publicly available reviews, we will seek your explicit consent first.

9. Payments

All payments are processed via secure third-party providers, including Stripe through GoHighLevel. We do not store your payment card details.

You can review Stripe’s privacy policy at stripe.com/privacy and GoHighLevel’s privacy policy at gohighlevel.com/privacy-policy.

10. Third-Party Services

We use third-party platforms and service providers to operate our business. These may include:

GoHighLevel – our CRM, course delivery, and community platform
Stripe – payment processing
Meta and LinkedIn – advertising platforms
Analytics providers
Website hosting providers
AI-assisted tools used for call recording, transcription, or support purposes

These providers may store data in Australia or overseas, including the United States. We take reasonable steps to use reputable providers with appropriate data handling practices.

11. Community Platform

Our member community operates within GoHighLevel’s Memberships platform. When you participate in the community, content you post is visible to other members.

Please do not share identifiable client or patient information within the community. You are responsible for ensuring any case-related content you share is appropriately de-identified.

12. Cookies and Tracking

We use cookies and similar tracking technologies (including web beacons and pixels) to:

Improve website functionality and user experience
Analyse usage and performance
Deliver relevant advertising
Support retargeting on platforms including Meta and LinkedIn

You can control cookies through your browser settings. Disabling cookies may affect some features of our services. For more information, see our Cookie Policy at wheelieworx.com/cookie-policy.

13. International Data Transfers

Your information may be transferred and stored outside Australia, including by third-party providers based in the United States.

By using our services, you consent to this transfer. We take reasonable steps to ensure third-party providers handle your data appropriately.

14. Data Retention

We retain personal information:

While you are an active user of our services
For a reasonable period after your engagement ends
Where required for legal obligations, dispute resolution, or business record keeping

When we no longer have a legitimate business need to hold your information, we will delete or anonymise it.

15. Security

We take reasonable steps to protect your information using secure platforms and reputable third-party providers.

However, no system is completely secure. If you have concerns about the security of your information, please contact us at education@wheelieworx.com.

16. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data (subject to our legal obligations)
Make a complaint about how we have handled your information

To make a request, contact us at education@wheelieworx.com. We will respond within a reasonable timeframe.

17. No Guarantee of Results

While we aim to provide high-quality education and support, we do not guarantee specific outcomes, clinical results, or performance improvements. Results may vary depending on individual circumstances, caseload, and application of the material.

18. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us directly at education@wheelieworx.com.

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

19. Age Restriction

Our services are intended for individuals aged 18 years or older. We do not knowingly collect information from anyone under 18. If you become aware that a minor has provided us with personal information, please contact us at education@wheelieworx.com.

20. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services following any changes constitutes your acceptance of the updated policy.

21. Contact Us

For any privacy-related questions, requests, or complaints:

Worx Enterprise Pty Ltd (trading as Wheelieworx)

Email: education@wheelieworx.com

Website: wheelieworx.com

Note: This Privacy Policy is a general document and does not constitute legal advice. Wheelieworx recommends seeking independent legal review to ensure ongoing compliance with the Australian Privacy Act 1988 and any other applicable legislation.